1. Information We Collect

We collect information you provide directly to us when you:

• Complete a purchase or sign up for our services
• Fill out a contact or onboarding form
• Subscribe to our email list or communications
• Contact us for support

Personal information we collect includes:

• Full name
• Email address
• Phone number
• Business name and details
• Payment information (processed securely through Stripe — we do not store card numbers)
• Any information you provide during the onboarding process

We also automatically collect certain technical information when you visit our site, including IP address, browser type, device type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service purchase
• Build and deliver your BraidsBot™ system
• Send onboarding, delivery, and account-related emails
• Communicate service updates, billing information, and support
• Send promotional communications (you may opt out at any time)
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We work with trusted third-party tools including Stripe (payments), email service providers, and CRM platforms to deliver our services. These providers are bound by their own privacy policies.
• Legal requirements: We may disclose your information if required by law or in response to valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Text Message Communications

By providing your phone number, you consent to receive text messages from BraidsBot™ and Bates Branding Group LLC related to your service, account, and promotional offers. Message and data rates may apply. You may opt out at any time by replying STOP to any message.

5. Email Communications

By providing your email address, you consent to receive transactional and promotional emails from us. You may unsubscribe at any time by clicking the unsubscribe link in any email.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All payment transactions are processed through Stripe, which uses industry-standard encryption. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you cancel your subscription, we may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us at the email address below.

9. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at: